Shipping & Returns

CANCELLATION OF ORDERS

You have the right to cancel your order within 14 days after receipt of the goods. You can cancel your order by writing (or emailing) us or by returning the item(s). Items must be returned unused and undamaged in the original packaging. Please make sure to include all parts and accessories of the item and all packaging components. We cannot refund products that are not returned to us in their original packaging. To meet the return deadline, you merely need to ship the item within 14 days after you received them. In the event of deterioration of the item(s), compensation may be demanded; this does not apply if the deterioration of the item(s) is merely due to their inspection, as would have been possible in a retail store. After we receive the item(s) you returned, we will refund the price of the item(s), excluding shipping costs. We advise send your return delivery with tracked shipping as you remain responsible for the return until we receive the package. If you send the return with another carrier, then the cost will also be at your expense. studio berk is not liable in case of loss. Made-to-order items may not be returned. All items delivered by studio berk are handmade. Each item is unique. Deviations in shape and color are possible. If an item you ordered arrives damaged, please contact us. If your lampshade has been dented during transport, do not worry. This is not a reason to return it; please see the info material enclosed with the delivery on how to un-dent your lamp. If you have any questions, please contact us. Please send your return shipments to:

studio berk
Schwedter Straße 9a
10119 Berlin
Germany

Shipping costs for returned items due to cancelled orders are to be paid by the customer. We reserve the right to refuse acceptance of returns without sufficient postage, or to charge you the cost incurred. After we have received and inspected the returned item(s), we will immediately refund the invoiced amount for the item(s) to the account from which we received the payment. If you paid cash, you will receive your refund in cash only.

SHIPPING

Unless otherwise agreed, your order will be shipped to the address you provided. In-stock items will be delivered to most locations within 2 - 3 weeks. Please note that all delivery time information is based on estimates and is not binding for studio berk unless a fixed delivery time has been promised.

PRODUCT PRICES, PAYMENT METHOD AND SHIPPING COSTS

Our prices are provided in Euro and include the statutory VAT (19%).
Shipping and handling is 3,50€ for destinations within the EU.
Shipping is free for orders over 50€ (within the EU).

Shipping to non-EU countries upon request – please send us an email.

WARRANTY

The statutory warranty period for defects is two years and begins with the handover of the delivery. If studio berk is responsible for a defect in the purchased items, the customer (i.e., you) may choose to demand rectification of the defect or a replacement delivery. If studio berk is not willing or able to remedy the defect/ replacement delivery due to disproportionality or if this is delayed beyond a reasonable period of time for reasons for which we are responsible or if the remedy of the defect/replacement delivery fails in any other way, the customer is entitled, at his option, to withdraw from the contract or to demand a corresponding reduction of the purchase price. The customer shall not be entitled to remedy a defect directly himself or to have it remedied by third parties (self-performance). The customer will not be reimbursed for any expenses incurred by such actions. This does not apply to dents in the lamp caused by transport. See the information sheet enclosed with the delivery. If you have any questions, please contact us. The presentation of the items in our online store constitutes merely a description of performance and is in no case a guarantee for the condition of the articles. We are not liable for manufacturer warranties or other guarantees from manufacturers or intermediaries exceeding the statutory period of two years. Errors and price changes are reserved. We are not liable for minor deviations in color. Partial losses, obvious material or manufacturing defects, including transport damage, must be reported immediately, either to us or to the representative of the shipping company who delivers the item(s). Obvious defects must be reported in writing to studio berk within a period of two weeks from receipt of the item(s), otherwise the warranty is void. Timely dispatch of the notice of defect is sufficient to meet the deadline. The purchaser bears the full burden of proof for all claims, in particular for the defect itself, the time of discovery of the defect and the timely report of the defect.
Address: studio berk, Schwedter Straße 9a, 10119 Berlin, Germany